FAQs & Support

PopUpUp is all about helping temporary businesses and events be found. The majority of pop ups are only around for a short space of time or, alternatively, not running on a daily basis.

If, for example, you are a large business and are test launching a product for a day in a public space, we consider you to be a pop up. If you are a restaurant on wheels but operate most days of the week in the same location, you are a pop up. If you are a chef or a pub that has a short term restaurant created specifically for a temporary chef or cuisine, you can be a pop up. If you have created an event for a yoga class in a city park every week, we consider you a pop up… there are very few exceptions but it needs to be considered as temporary.

We do not consider a pop up to be a business with a permanent premises, advertising their primary business function. We need to ensure that pop ups listed on PopUpUp.com are valid and therefore, any business not considered to be a pop up, will be able to be removed from the site.

We do no accept any marketing on our site that is considered irresponsible or illegal and any listing doing so will be immediately removed.

First things first, you must have an account on PopUpUp to create your free listing. Once you are logged in, go to ‘My Account’ and select the dropdown ‘Add Listings’ and then ‘Pop Ups’. Select whether you wish to have a standard free listing or one of our premium featured listings, add in the details and you are away.

Pop ups will be listed on the site for 30 days before automatically deactivating but don’t worry! You will receive a notification that your listing is due to expire 5 days beforehand so you can keep track and ensure that you have added the latest information.

It’s FREE!

Yes, that’s right, you can add as many pop up listings as you wish for absolutely free. The only time when PopUpUp will cost anything is when you buy marketing bits from our shop or upgrade your pop up to a ‘Featured Listing’. Our ‘Featured Listing’ has lots of benefits, including being shown at the top of the categories the pop up is listed in, UNLIMITED gallery and video embed for the 7 days. Your pop up can also be featured on the home page, including in our PrimeSpot. Prices for featured listings are subject to vary.

So, each listing is listed on PopUpUp for 30 days – it can however be renewed. We do this for a number of reasons…

Most importantly, it’s to keep all of our visitors finding pop ups that are currently up and running, or very shortly ready to be discovered! Is your pop up open longer? Don’t worry, within your listing, you will be notified by email 5 days before the listing is due to expire so you can quickly log on, and renew for another 30 days.

Our ‘Featured Listing’ has lots of benefits, including being shown at the top of the categories the pop up is listed in, UNLIMITED gallery and video embed for the 7 days. A featured listing also has it’s own featured badge helping it to stand out from the crowd and will be promoted via our social media channels. Featured pop ups can also be featured on the home page, including in our PrimeSpot. Prices for featured listings are subject to vary.

We can understand why – it’s a great place to be! To be on PrimeSpot, we want to get to know you and your business a bit more. PrimeSpot is the ultimate place to be advertising your pop up on PopUpUp.com. We will work with you on creating a full featured article that will be displayed on our blog, automatically pushed through to our social media channels, and sit in prime position for a minimum of 24 hours on the home page.

To find out more about PrimeSpot, get in touch with us at primespot@popupup.com.

Simple! In the menu, select ‘Register / Log in’ and you will be taken to the page. All you need to register is your name and an email address.

Easy peasy! After you’ve logged in, go to ‘My Account’ and you can update your information under ‘Addresses’ or ‘Account Details’.

You can edit your listing at any time and there are a few ways to get there. Ensure you are logged in and either go to your listing page or ‘My Account’. Under your account, select the dropdown ‘My Listings’ and then ‘Pop Ups’. You then have a full list of each of your pop ups that have been created on the site where you can manage and edit as freely as you want.

If you get stuck, send us a support ticket to support@popupup.com